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New Plumbing and Floor & Wall Tile Returns:
New plumbing items or new floor and wall tile returned within 60 days are subject to a 20% restocking fee. Floor and wall tile and some new plumbing items should be returned to different addresses than our store. Please call us at 888.558.2329 or 585.325.2264 to get the correct address to return these items to and a RGA form. If these items are returned to our store, additional shipping fees will be applied to the refund amount. Some custom/special order tile is not returnable.